How to deal with difficult people / Ursula Markham.
-
Markham, Ursula (författare)
- ISBN 0722527640
- Publicerad: London : Thorsons, 1993
- Engelska 160 pages
-
Serie: Thorsons business series
Innehållsförteckning
Sammanfattning
Ämnesord
Stäng
- Introduction -- Understanding yourself and others -- Styles of behavior -- Types of problem people -- Handling conflict -- Communicating effectively -- Saying no -- Dealing with complaints -- Coping with authority -- Being in authority -- Step-by-step guide to dealing with difficult people.
- We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, this book will be your key to dealing with these situations effectively and efficiently--Publisher's description.
Ämnesord
- Interpersonal relations (LCSH)
- Interpersonal conflict (LCSH)
- Conflict management (LCSH)
- Communication (LCSH)
- Labor discipline (LCSH)
- Communication (MeSH)
- Employee Discipline (MeSH)
- Interpersonal Relations (MeSH)
- Conflict management (fast)
- Interpersonal conflict (fast)
- Interpersonal relations (fast)
Indexterm och SAB-rubrik
- Interpersonal relationships
Klassifikation
- HM132 (LCC)
- 158.2 (DDC)
- Dok (kssb/8 (machine generated))
Inställningar
Hjälp
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